Shipping Policy

Last Updated: [Month Day, Year]

This Shipping Policy outlines how Shengyunshu handles order processing, production, and delivery for our customized and wholesale professional AV products, including Matrix Switchers, Video Wall Controllers, Video Splicing Processors, HD Extenders, Wireless AV systems, and BYOD collaboration solutions.

1. Order Processing & Production Time

  • Standard products and customized OEM/ODM orders require production time before shipment.
  • Production timelines vary depending on:
    • Product category
    • Order quantity
    • Level of customization
    • Component availability

Estimated production schedules will be confirmed in the official quotation or purchase agreement.

2. Shipping Destinations

We ship internationally to most countries and regions worldwide.
Shipping availability may be subject to local regulations, customs policies, and carrier service coverage.

3. Shipping Methods

Depending on order size, destination, and urgency, we offer:

  • Air freight
  • Sea freight
  • Express courier services
  • Freight forwarder arranged by the customer

The shipping method will be agreed upon during order confirmation.

4. Shipping Costs

  • Shipping costs are not included unless explicitly stated in the quotation.
  • Costs depend on shipment weight, volume, destination, and shipping method.
  • Any additional charges such as customs duties, taxes, or import fees are the responsibility of the buyer unless otherwise agreed in writing.

5. Delivery Time Estimates

Delivery times are estimates and include:

  • Production time (if applicable)
  • Transit time

Shengyunshu is not responsible for delays caused by:

  • Customs clearance
  • Logistics provider issues
  • Force majeure events
  • Local regulations or inspections

6. Risk of Loss & Incoterms

  • Risk of loss or damage transfers according to the agreed Incoterms® or written agreement.
  • Unless otherwise stated, shipments are handled under internationally accepted trade terms.

7. Shipment Tracking

Where available, tracking information will be provided after shipment.
Tracking availability depends on the selected carrier or freight method.

8. Damaged or Lost Shipments

  • If products arrive damaged, please notify us within 7 days of receipt.
  • Provide clear photos, videos, and shipping documentation to support your claim.
  • Claims submitted after this period may not be accepted.

9. Partial Shipments

For large or complex OEM/ODM orders, partial shipments may be arranged upon mutual agreement to meet project timelines.

10. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.
Shengyunshu is not liable for delays or losses caused by incorrect or incomplete address details.

11. Customs & Import Compliance

  • Buyers are responsible for ensuring products comply with local import laws, certifications, and regulations.
  • Shengyunshu is not responsible for shipments delayed, rejected, or seized by customs authorities.

12. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time.
Changes will be effective immediately upon posting on this page.

13. Contact Us

For shipping-related inquiries, please contact us through the official communication channels listed on www.shengyunshu.com.